Agile customer service requires fundamentally re-evaluating how customers are engaged and assisted across a growing number of touchpoints. Customers don't consider the technical or operational complexity behind resolving their issues. They simply want to contact you on the device of their choice and get what they want when they want it. And they expect you to know who they are at every point along the way.
To do this successfully, eBusiness & Channel Strategy professionals must evaluate challenging questions about key business areas, and this is where I can help you to get it right. For more information on this subject, please don't hesitate to get in touch with me.
Sarah Woodjetts Internet Expert and Ecommerce Consultant blogs on the internet and ecommerce.
Hampkins Hill Road,